OK, so I’m on my business system software company’s year-end task force. Every year for the last five years. The mission: to make year-end easier for both our customers and for our technical support team. That means publishing updated instructions, communicating tips, hosting customer Webinars, and conducting internal training.
This year, we were looking for a way to make it easy to hold other support techs accountable for setting up their test systems, practicing lab procedures, and acquiring knowledge & troubleshooting skills.
Oh, sure. I’d love to have a Learning Management System. But do we have the budget for that? No. Is there an LMS that’s easy to implement? Maybe.
Meanwhile, are there free alternatives? Yes. Bingo!
I found ProProfs.com’s QuizSchool. Here are 20 reasons I think it’s cool so far.
- It’s free. Woo-HOO!*
- It’s very user-friendly. YAY!
- It’s easy to share/publish via iframe on your site, or via email link, or via widget for your Blog/Forum/social media.
- You can create multiple choice questions, including multiple answer and true/false. There’s a standard limit of 5 possible answers.
- You can create short-answer or fill-in-the-blank questions, and give the system up to 5 possible versions of the expected answer, typical misspellings, and so on.
- You can create essay questions, and set a maximum character count.
- Although each question will accept any text, picture, logo, video, or media widget you want, the answers at the time of this writing are strictly text.
- For all questions, you can add explanatory feedback for display post-answer and/or on the detailed score report.
- Scoring is instant for multi-choice and short-answer questions, as long as you set the correct answer.
- For essays, although you can’t have the system automatically score it, the test author can review score reports with pending answers after a student has completed the test, and select how many points the essay answer has earned. The system automatically calculates how many points each essay can earn based on the number of points assigned to the entire quiz. Interestingly enough, somebody’s apparently using this as part of the process for conducting job interviews.
- You can customize the quiz banner with any text, picture, logo, video, or media widget you want. Same thing with the end-of quiz message.
- You can randomize the quiz questions to fight cheating.
- You can set the time limit up to 180 minutes (divide by 60, that’s three hours).
You can customize the scoring criteria as shown here.
- On the score report, you can enable the display of scores, answers, and certificate of completion. The individual score report also allows students to enter comments and suggestions about the quiz.*
- You can set up a quiz as public or protected by password. *
- You can require that each student enter a name and/or password.*
- Each quiz’ score report shows each user’s attempts at a quiz, including their IP address, city/state, country, time taken, and link to their individual score report, with an option to delete attempts or entries.*
- Each individual score report lets the quiz author assign bonus points to add to the total score for any student’s attempt.*
- The quiz stats provide numerical and graphical representation of scores and pinpoint the locations of students on a world map.*
The only three things I have trouble with is:
- There was no online help when I authored my quiz, and I had to experiment with a few things.
- I worked for several hours on a number of questions without Saving Changes and lost it. Lesson learned: Save often.
- I couldn’t find a way to limit the students to taking the test only once. (subject to change)
Word of advice: Save Changes after every question.
And although I keep forgetting my password (that’s user error, I kept forgetting whether I capitalized something) the Forgot Password process is super fast.
I’m looking forward to completing the 50-question Year-End Tech Support Knowledge & Troubleshooting quiz in a few hours. For the test data system setup, we’re using a checklist using the forms available on SurveyMonkey, where our company already has an account (SurveyMonkey, by the way, does not offer automated question scoring). For actual procedural lab work, we’re using a worksheet where you can compare before & after; I may eventually find the time to build a tutorial/exam around it.
I’m also looking forward to including a couple of quizzes right here in my blog. Should be fun.